1. About this policy
This Privacy Policy explains how Ash Vale Pharmacy & Travel Clinic ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website or use our pharmacy, clinical and online services. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
Ash Vale Pharmacy & Travel Clinic is a community pharmacy operated by Shivaarj Ltd, at 11 Wharf Road, Ash Vale, Aldershot, Hampshire, GU12 5AZ. We are registered with the General Pharmaceutical Council (GPhC registration number 1031626). Our Superintendent Pharmacist is Romil Patel (GPhC number 2082877). For any privacy question, please contact us using the details on our Contact page.
3. Information we collect
We may collect and process the following:
- Identity and contact details such as your name, address, email and telephone number
- Date of birth and, where needed for a service, your NHS number
- Account details when you register or sign in
- Order and delivery information for shop purchases
- Appointment and booking details
- Repeat prescription requests and related medication information
- Health information you provide for a clinical service or consultation
- Technical information such as cookies, IP address and how you use our website (see our Cookie Policy)
4. Health and special category data
Health information is treated as a "special category" of personal data under UK GDPR. We collect it only where necessary to provide safe and appropriate care, and it is accessed only by the pharmacy team and authorised healthcare staff. Our lawful bases for processing health data include the provision of health and social care and your explicit consent where required.
5. How we use your information
We use your information to:
- Provide pharmacy, clinical and travel-clinic services
- Dispense and deliver medicines and process repeat prescriptions
- Fulfil shop orders and manage click & collect or delivery
- Manage your account, bookings and enquiries
- Meet our professional, regulatory and legal obligations
- Send service messages relating to your orders, prescriptions, bookings and account
- Improve and secure our website
6. Lawful bases for processing
Depending on the activity, we rely on one or more of the following lawful bases: your consent; performance of a contract; compliance with a legal obligation; the provision of health and social care; and our legitimate interests in operating the pharmacy safely and efficiently.
7. Sharing your information
We may share information, only where appropriate and lawful, with:
- The NHS and other healthcare professionals involved in your care
- Our payment provider to process payments (we do not store full card details)
- Delivery and logistics partners where you choose delivery
- Regulators and authorities where we are required to do so by law
We do not sell your personal information.
8. Cookies
Our website uses cookies and similar technologies. Please see our Cookie Policy for details on the cookies we use and how to manage your preferences.
9. Data retention
We keep your information only for as long as necessary to provide our services and to meet the professional, regulatory and legal retention periods that apply to community pharmacy and NHS records.
10. Your rights
Under UK GDPR you have the right to access, correct, erase, restrict, port and object to the processing of your personal information, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details on our Contact page.
11. Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or disclosure.
12. Complaints
If you have concerns about how we handle your information, please contact us first so we can help. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.